We get I.T.
Expert business IT support across North Wales and the borders. We pick up the phone, we speak human, and we keep your tech out of the way so you can get on with the job.
Or start with a free, no-obligation IT review.
- 20+
- years in the industry
- 70+
- local businesses served
- Since 2020
- a trusted local name
Your IT partner, not just your provider
Technology should not feel like a foreign language. With us it is a conversation. We look after the tech and explain it in straightforward terms, so you always know what is going on and your business keeps running.
No technobabble
We explain what is going on in words that make sense, so you stay in control. The technical side is our job; running your business is yours.
Talk straight to an engineer
No salespeople, no call centre, no scripts. Ring us and you get the person who actually fixes the problem.
We keep watch in the background
We keep an eye on your systems and security behind the scenes, so a lot of problems get sorted before they ever reach your desk.
Right on your doorstep
We are based in Ruthin and cover North Wales and the borders. When a job needs a hand on site, we are not far away.
The everyday technology we set up and look after
- Microsoft 365
- Google Workspace
- Windows & Windows Server
- Apple & macOS
- Microsoft Teams
- Business WiFi
- Firewalls & antivirus
- Email security & spam filtering
- Cloud & on-site backup
- CCTV & access control
- Structured cabling
- Active Directory & Entra ID
- Point-to-point links
- Servers, SAN & NAS
- 4G failover
- Printers & scanners
- VPN & remote access
How we can help your business
Day-to-day support, the kit to run it, and the bigger projects too. One local team that covers the lot, on a predictable monthly price.
Managed IT support
Your own IT department for a fraction of the cost: unlimited helpdesk and proactive care on one predictable per-device price.
Learn more
Cyber security
Antivirus, email protection, firewalls and staff awareness, to keep phishing, ransomware and fraud out of your business.
Learn more
Microsoft 365 & cloud
Microsoft 365, business email, secure remote working and cloud backup, set up and looked after properly.
Learn more
WiFi, networks & cabling
Full-coverage business WiFi, point-to-point links, 4G and structured cabling, installed to work everywhere on site.
Learn more
CCTV & access control
Business CCTV, remote monitoring and access control, so you can keep an eye on your premises from anywhere.
Learn more
IT projects & consultancy
One-off projects and an expert second opinion, from server work and migrations to office moves and network buildouts.
Learn moreTrusted by businesses across North Wales
39 reviews and recommendations across Google and Facebook.
A few words from businesses we look after.
“We would have no hesitation in recommending Birchall Reality.”
“They have supported us for several years, and always make any I.T. issues seem like no issue at all.”
“I can fully recommend them to anyone looking for I.T. support for home or business, they won't let you down.”
The person behind Birchall Reality
A local IT expert who talks to you, not at you
I am Isaac Birchall, and I have spent more than 20 years in tech, from schools and solicitors to international e-commerce companies. When you ring Birchall Reality, you reach me, the engineer who does the work, not a salesperson or a script. The promise is simple: plain English, no technobabble, and IT that stays out of your way so you can get on with running your business.
- Based in Ruthin, Denbighshire
- 20+ years in the tech industry
- 70+ local businesses served
- Winner, 2023 Welsh Enterprise Awards
- No salespeople, talk straight to the engineer
Isaac Birchall
Founder & IT engineer
Common questions
What kind of businesses do you support?
Businesses of any sector across North Wales, Cheshire and the borders: offices, trades, shops, professional firms and more. If you rely on computers, email, WiFi or the internet to get work done, we can help. We stopped offering home and residential repairs in 2024 to focus on business and commercial support.
We already have someone who does our IT. Why switch?
Plenty of businesses come to us when their current setup starts to creak, usually around growth, a security scare, or slow and unreliable support. A free IT review is a no-obligation way to see whether your current setup is genuinely protecting your business and your data.
Is the IT review really free?
Yes. It is a 15 to 20 minute, straightforward review of your backups, security, cloud-readiness and where you might be paying for IT you do not need. You get an honest view of where you are exposed and what to prioritise. It is genuinely useful advice, not a disguised sales pitch.
Where are you based and who do you cover?
We are based in Ruthin, Denbighshire, and we look after businesses across North Wales, Cheshire and the borders, including Ruthin, Denbigh, St Asaph, Rhyl, Prestatyn, Mold, Buckley, Flint and the surrounding towns.
What does it cost to work with you?
Managed IT support is a simple, predictable price per device, per month, with no lock-in and no surprise bills. We publish clear pricing guidance so you can budget. See our pricing page for what is included.
Still wondering something? Get in touch or book a free IT review.
See where your business IT really stands
Start with a free, no-obligation IT review: a 15 to 20 minute look at your backups, security, cloud-readiness and where you could save money.